Clinic MattersPDPA-compliant clinic management software
Patient records are among the most sensitive personal data a business holds. Clinic Matters gives your clinic the technical safeguards the PDPA expects, so you can focus on care.
What makes clinic software PDPA-compliant? No software makes a clinic PDPA-compliant on its own, because compliance also depends on the clinic's own policies and practices. PDPA-ready clinic software supports compliance by keeping data in secure, access-controlled systems, encrypting data in transit and at rest, limiting access by role, logging who viewed or changed each record, backing data up, and helping the clinic respond to access and correction requests and data breaches.
Security safeguards built in
Singapore data residency
Patient data is hosted in Singapore data centres, avoiding questions about overseas transfers.
Encryption
TLS encryption in transit and AES-256 encryption at rest for records, attachments and backups.
Role-based access
Doctors, nurses, clinic assistants and admins see only what their role requires.
Two-factor authentication
Protect every login with a second factor, enforced clinic-wide.
Audit trails
Every view, edit, print and export of a patient record is logged with user and timestamp.
Automatic backups
Continuous encrypted backups with point-in-time recovery.
Session controls
Automatic logout on idle and remote session revocation for lost devices.
Data export
Export a patient's data to respond to access requests, or your clinic's full dataset if you ever leave.
How clinic software supports your PDPA obligations
| PDPA obligation | How Clinic Matters helps |
|---|---|
| Consent & notification | Record patient consent and notification acknowledgements at registration. |
| Access & correction | Find, export and correct a patient's records quickly, with changes logged. |
| Protection | Encryption, access control, 2FA and audit logs (above). |
| Retention limitation | Retention settings and reports to support your records retention policy. |
| Transfer limitation | Data hosted in Singapore by default. |
| Data breach notification | Audit logs to help assess incidents; vendor commitment to notify your clinic promptly so you can meet PDPC timelines. |
NRIC numbers in clinics
Under the PDPC's advisory guidelines, organisations should generally not collect full NRIC numbers unless required by law or necessary to accurately establish identity to a high degree of fidelity. Healthcare providers typically fall within these exceptions because accurate patient identification is essential to safe care. Clinic Matters stores NRIC numbers encrypted and masks them on screens and printouts where the full number isn't needed.
Beyond the PDPA
Licensed healthcare providers in Singapore also operate under the Healthcare Services Act and MOH guidance on cybersecurity and medical records. Ask any vendor how their software supports these requirements, not just the PDPA.
This page is general information, not legal advice. Consult the PDPC's guidelines or a qualified advisor for your clinic's specific obligations.
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Frequently asked questions
Where is patient data stored?
In Singapore data centres, encrypted at rest, with encrypted backups also kept in Singapore.
Can I see who accessed a patient's record?
Yes. The audit trail shows every user who viewed, edited, printed or exported a record, and when.
What happens to my data if I stop using the software?
Your data belongs to your clinic. You can export it in standard formats at any time, including when you leave Clinic Matters.
Is cloud clinic software safe?
Well-run cloud software is usually more secure than an on-premise server in a clinic back room, because security patches, encryption, backups and monitoring are handled continuously by a dedicated team.
See Clinic Matters running your clinic in 30 minutes
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